|
Cornerstone Bank & Trust Electronic Funds Transfer Disclosure
Electronic Funds Transfers
The information presented below pertains to Cornerstone Bank &
Trust, N.A.'s M.A.T.E.Y. automated teller machine service and any
other electronic funds transfer services provided through Cornerstone
Bank & Trust, N.A.
YOUR RIGHTS AND RESPONSIBILITIES
Indicated below are types of electronic funds transfers we are
capable of handling, some of which may apply to your account. Please
read this disclosure carefully because it tells you your rights
and obligations for the transactions listed. You should keep this
notice for future reference.
Electronic Funds Transfers Initiated By Third Parties -
You may authorize a third party to initiate electronic funds transfers
between your account and the third party's account. These transfers
to make or receive payment may be one-time occurrences or may recur
as directed by you. These transfers may use the Automated Clearinghouse
(ACH) or other payments network. Your authorization to the third
party to make these transfers can occur in a number of ways. In
some cases, your authorization can occur when the merchant posts
a sign informing you of their policy. In all cases, the transaction
will require you to provide the third party with your account number
and financial institution information. This information can be found
on your check as well as on a deposit or withdrawal slip. Thus,
you should only provide your financial institution and account information
(whether over the phone, the Internet, or via some other method)
to trusted third parties whom you have authorized to initiate these
electronic funds transfers. Examples of these transfers include:
- Preauthorized credits - You may make arrangements for
certain direct deposits to be accepted into your checking or savings.
- Preauthorized payments - You may make arrangements to
pay certain recurring bills from your checking or savings.
- Electronic check conversion - You may provide your check
to a merchant or service provider who will scan the check for
the encoded financial institution and account information. The
merchant or service provider will then use this information to
convert the transaction into an electronic funds transfer.
- Electronic returned check charge - You may authorize
a merchant or service provider to electronically collect a charge
in the event a check is returned for insufficient funds.
Cornerstone Connection transactions - types of transactions
- You may access your account by telephone using your account number(s),
personal identification number (PIN) and touch tone phone to:
- transfer funds from checking to savings
- transfer funds from checking to checking
- transfer funds from savings to checking
- transfer funds from savings to savings
- make payments from checking to loans
- make payments from savings to loans
- get balance information about checking, savings, certificates
of deposit, line of credit or loans
- get withdrawal history about checking or savings
- get deposit history about checking or savings
- get transaction history about checking or savings
You may access your account for telephone transactions at the
following number and during the following hours: (800) 624-4509
(24 HOURS)
M.A.T.E.Y. ATM transactions - types of transactions - You
may access your account(s) by ATM using your M.A.T.E.Y. card and
your personal identification number (PIN) (as applicable) to:
- deposit funds to checking or savings
- withdraw cash from checking or savings
- transfer funds from checking to savings
- transfer funds from savings to checking
- get balance information about checking or savings
Some of these services may not be available at all terminals.
M.A.T.E.Y. point-of-sale transactions - types of transactions
- You may access your checking or your savings account(s) by debit
card to:
- purchase goods in person or by phone
- pay for services in person or by phone
- get cash from a participating merchant or financial institution
- do any transaction that can be made with a credit card
E-Banking - types of transfers - You may access your accounts
by computer at www.cstonebank.com using your password/user name
to:
- transfer funds from checking to checking
- transfer funds from checking to savings
- transfer funds from savings to checking
- transfer funds from savings to savings
- transfer funds from checking to line of credit
- transfer funds from savings to line of credit
- make payments from checking to line of credit
- make payments from savings to line of credit
- make payments from checking to loans
- make payments from savings to loans
- get balance information about checking, savings, certificates
of deposit, line of credit or loans
- get withdrawal history about checking, savings, line of credit
or loans
- get deposit history about checking, savings, line of credit
or loans
- get transaction history about checking, savings, line of credit
or loans
Limits and fees - Please refer to our fee disclosure for
information about fees and limitations that may apply to these electronic
fund transfers.
ATM Operator/Network Fees - When you use an ATM not owned
by us, you may be charged a fee by the ATM operator or any network
used (and you may be charged a fee for a balance inquiry even if
you do not complete a fund transfer).
Security limitations - For security reasons, there are
other limits on the number of transfers you can make using our terminals
and point-of-sale transfer service.
Documentation
Terminal transfers - At some ATM's or point-of-sale terminals, you may not get a receipt if the amount of transfer is $15 or less.
Preauthorized credits - If you have arranged to have direct
deposits made to your account at least once every 60 days from the
same person or company:
- the person or company making the deposit will tell you every
time they send us the money.
- you can call us at (618) 498-5656 to find out whether or not
the deposit has been made.
Periodic statements - You will get a monthly account statement
from us for your checking account(s). You will get a monthly account
statement from us for your savings account(s), unless there are
no transfers in a particular month. In any case, you will get a
savings statement at least quarterly. If you have a checking and
savings account you will receive your statements monthly. If you
have a regular savings account only, you will receive your statement
quarterly.
Preauthorized Payments
Right to stop payment and procedure for doing so - If you
have told us in advance to make regular payments out of your account,
you can stop any of these payments. Here is how: Call or write us
at the telephone number or address listed in this disclosure in
time for us to receive your request three business days or more
before the payment is scheduled to be made. If you call, we may
also require you to put your request in writing and get it to us
within 14 days after you call.
Notice of varying amounts - If these regular payments may
vary in amount, the person you are going to pay will tell you, 10
days before each payment, when it will be made and how much it will
be. (You may choose instead to get this notice only when the payment
would differ by more than a certain amount from the previous payment,
or when the amount would fall outside certain limits that you set.)
Liability for failure to stop payment of preauthorized transfer
- If you order us to stop one of these payments three business days
or more before the transfer is scheduled, and we do not do so, we
will be liable for your losses or damages.
Financial Institution's Liability
Liability for failure to make transfers - If we do not
complete a transfer to or from your account on time or in the correct
amount according to our agreement with you, we will be liable for
your losses or damages. However, there are some exceptions. We will
not be liable, for instance:
- if, through no fault of ours, you do not have enough money
in your account to make the transfer
- if you have an overdraft line and the transfer would go over
the credit limit
- if the automated teller machine where you are making the transfer
does not have enough cash
- if the terminal or system was not working properly and you
knew about the breakdown when you started the transfer
- if circumstances beyond our control (such as fire or flood)
prevent the transfer, despite reasonable precautions that we have
taken
- There may be other exceptions stated in our agreement with
you.
Confidentiality
We will disclose information to third parties about your account
or the transfers you make:
- where it is necessary for completing transfers; or
- in order to verify the existence and condition of your account
for a third party, such as a credit bureau or merchant; or
- in order to comply with government agency or court orders; or
- if you give us written permission.
Unauthorized Transfers
(a) Consumer liability. Tell us AT ONCE if you believe
your card and/or code has been lost or stolen. Telephoning is the
best way of keeping your possible losses down. You could lose all
the money in your account (plus your maximum overdraft line of credit).
If you tell us within two business days, you can lose no more than
$50 if someone used your card and/or code without your permission.
If you do NOT tell us within two business days after you learn
of the loss or theft of your card and/or code, and we can prove
we could have stopped someone from using your card and/or code without
your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make,
tell us at once. If you do not tell us within 60 days after the
statement was mailed to you, you may not get back any money you
lost after the 60 days if we can prove that we could have stopped
someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept
you from telling us, we will extend the time period.
(b) Contact in event of unauthorized transfer. If you believe
that someone has transferred or may transfer money from your account
without your permission, call or write us at the telephone number
or address listed in this disclosure.
Important Notices
Electronic funds transfers initiated by third parties include
WEB and/or TEL code transactions (authorized by the consumer over
the Internet and/or telephone.) You may not stop payment on an ATM/MasterCard
Debit Card transaction. If there is a dispute with a merchant, you
may have to settle directly with that merchant. If a merchant misrepresents
the product or service which you paid for with your card, you indemnify
us for all damages and liabilities that may result.
Error Resolution Notice
In case of errors or questions about your electronic transfers,
call or write us at the telephone number or address listed in this
disclosure, as soon as you can, if you think your statement or receipt
is wrong or if you need more information about a transfer listed
on the statement or receipt. We must hear from you no later than
60 days after we sent the FIRST statement on which the problem or
error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and
explain as clearly as you can why you believe it is an error or
why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint
or question in writing within 10 business days.
We will determine whether an error occurred within 10 business
days (5 business days if involving a MasterCard transaction or 20
business days if the transfer involved a new account) after we hear
from you and will correct any error promptly. If we need more time,
however, we may take up to 45 days (90 days if the transfer involved
a new account, a point-of-sale transaction, or a foreign-initiated
transfer) to investigate your complaint or question. If we decide
to do this, we will credit your account within 10 business days
(5 business days if involving a MasterCard transaction or 20 business
days if the transfer involved a new account) for the amount you
think is in error, so that you will have the use of the money during
the time it takes us to complete our investigation. If we ask you
to put your complaint or question in writing and we do not receive
it within 10 business days, we may not credit your account. Your
account is considered a new account for the first 30 days after
the first deposit is made, unless each of you already has an established
account with us before the account is opened.
We will tell you the results within three business days after
completing our investigation. If we decide that there was no error,
we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
If you have inquiries regarding your account, please contact us
at:
CORNERSTONE BANK & TRUST, N.A.
P.O. BOX 406
JERSEYVILLE, IL 62052
BUSINESS DAYS: Monday through Friday
excluding federal holidays
PHONE: (618) 498-5656
|